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| Warning! - Is your Sun
equipment at current acceptable Maintenance Levels? In a move which discourages the purchase of used Sun equipment, Sun Microsystems now imposes a restriction on maintaining used Sun equipment purchased from non-Sun sources which it calls MAL, for minimum acceptable level. MAL is Sun's determination of the minimum acceptable engineering level for equipment placed under a Sun Maintenance Agreement. In order to qualify for Sun Maintenance, end users must pay a significant re-certification fee and replace all down-level parts to meet MAL. Details on MAL are not available to the public, as Sun will not publish its MAL requirements. End users have no way of knowing if Sun will accept their used equipment for maintenance until they pay for a Sun inspection. Sun charges full retail for MAL upgrades, yet it demands that the removed parts become the property of Sun. MAL rules apply to all used Sun equipment even if Sun maintained the equipment at its previous location, so equipment moved from one customer to another might not be eligible for Sun Maintenance. This is in sharp contrast to other manufacturers, such as IBM who make it easy and inexpensive for equipment to be placed under the manufacturer's maintenance at a new location as long as it was under maintenance at a previous location. (The logic is that since a customer was paying to maintain hardware, it should be kept at the acceptable engineering levels at all times.) End users who own or lease Sun equipment, maintained by Sun should demand that Sun upgrade their equipment to the acceptable MAL levels while still under Sun Maintenance, especially prior to sale or lease termination. When Sun tries to impose MAL charges, end users should demand that Sun upgrade all Sun maintained equipment throughout their enterprise. End users should consider using other companies that maintain Sun equipment such as IBM, H/P, Terix and others as they do not subject their Sun customers with MAL. A risky alternative to MAL is for customers to "roll the dice" and select a 90-day burn-in period in lieu of an inspection. During this period all time and material is billable from Sun and the costs could be excessive. ...ASCDI profile |
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